Refund & Cancellation Policy

This Refund & Cancellation Policy applies to Navratri event passes and related registrations made through the Jainam platform, including open registration, approval, payment codes, and collection-centre payments.

1. General rule — no refunds after payment is collected

Once payment for a pass is successfully collected at an authorised collection centre (or otherwise confirmed by the committee) and a ticket / QR is issued, the pass is non-refundable and non-transferable, except where stated below or required by applicable law.

2. Before payment is collected

If you have only submitted a registration or received a payment code but have not yet paid at a collection centre, the organising committee may cancel or reject the registration as per process. No payment refund arises until money has been collected.

3. Event cancellation by the organizer

If an event is cancelled by the organising committee, eligible registrants who have already paid may receive a refund as decided by the committee. Approved refunds are processed only through the original payment channel used at the collection centre (cash / UPI / other method recorded) within a reasonable time after the official cancellation announcement.

4. Event postponement

If an event is postponed, issued passes remain valid for the rescheduled date unless the committee announces otherwise. Refunds for postponed events are not automatic and will be communicated separately if applicable.

5. Duplicate or incorrect collection

If you were charged incorrectly or more than once, contact us within 7 days with your payment code, collection centre, and proof of payment. After verification, the committee will correct the record and refund any excess to the original channel where applicable.

6. No wallet or platform credit

Refunds are not issued as wallet balance or platform credit for Navratri pass collections. Approved refunds return only through the original payment channel used for that collection.

7. How to request support

For refund-related queries, call +91 90995 29995 with your registered mobile number, payment code, event name, and collection details.

Privacy Policy

Jainam respects your privacy. This policy explains what information we collect, how we use it, and how we protect it when you use our website for Navratri registration, pass issuance, and gate entry.

1. Information we collect

• Registration details: name, mobile number, age, gender, address, city, state, group / committee (if applicable).
• Photo: a square profile photo used for identity verification at the gate.
• Student / Kid document: when you choose a Student / Kid pass, we collect a student document (PDF or image) for verification. There is no age limit for Student / Kid; the document is required.
• Pass & payment data: pass type (Daily / Season, Regular / Student, food option), payment code, collection centre, amount, and ticket / QR details.
• Communications: WhatsApp or other notify messages for registration status, payment code, and ticket delivery (no OTP login is required for open registration).
• Technical data: browser type, device information, IP address, and cookies for session and security purposes.

2. How we use your information

• To process Navratri registrations, approvals, and pass selection.
• To issue payment codes and record collection-centre payments.
• To generate tickets / QR codes and verify identity at event entry (including photo match).
• To send status updates (pending, approved, payment code, ticket) via WhatsApp or email where configured.
• To maintain financial and audit records for the organising committee.
• To improve platform security and prevent fraud or misuse.

3. Sharing of information

We do not sell your personal data. We may share limited information with:

• Authorised collection-centre staff and committee members for payment and verification.
• Gate volunteers for entry verification (name, photo, pass type, QR).
• WhatsApp / messaging providers solely to deliver operational notifications you expect from registration.
• Law enforcement or authorities when required by law or to protect rights and safety.

4. Data security

We take reasonable technical and organizational measures to protect your data, including uploaded photos and student documents. However, no method of transmission or storage over the internet is 100% secure. Keep your payment code confidential and share it only at authorised collection centres.

5. Data retention

We retain personal, pass, and collection data for as long as needed to run the event, comply with legal obligations, and resolve disputes.

6. Your rights

You may request correction of inaccurate registration information by contacting us before payment is collected (pass details may be frozen after a payment code is issued). Deletion requests may be subject to legal and accounting record-keeping requirements.

7. Contact

Privacy-related questions: call +91 90995 29995

Terms & Conditions

By submitting a Navratri registration or collecting a pass on this platform, you agree to the following terms on behalf of yourself and any additional students registered on the same mobile number.

1. Registration & eligibility

• Open registration uses your mobile number — no public login / OTP is required for this Navratri flow.
• You must provide accurate and complete information, including a square photo.
• Student / Kid is the same pass category (any age). A valid student document is required for Student / Kid passes.
• Additional students may be registered on the same mobile; each needs a photo and student document.

2. Pass types & payment codes

• Passes may be Daily (selected date) or Season (Regular or Student / Kid, with or without food), as configured for the event.
• After approval (or for pre-verified members), a unique payment code is issued. Pass choice cannot be changed after the payment code is issued.
• Payment is made only at authorised collection centres (cash / UPI as accepted there). Online payment gateways are not used for this mode.
• Once collected, a ticket / QR is generated and may be sent by WhatsApp where configured.

3. Event entry requirements

• Carry your ticket / QR and be prepared for photo verification at the gate.
• Daily passes are valid only on the selected date.
• The organising committee reserves the right to deny entry for invalid, duplicate, unpaid, or fraudulent passes.

4. Conduct at the event

• Passholders must follow all committee instructions, venue rules, and community decorum.
• Misconduct, harassment, or damage to property may result in removal from the event without refund.

5. Payments

Amounts shown for your selected pass are payable at the collection centre. A registration with a payment code is not a confirmed ticket until collection is recorded by authorised staff.

6. Limitation of liability

The organising committee and platform operators are not liable for indirect losses, personal belongings, travel inconvenience, or issues caused by factors beyond reasonable control (including force majeure or technical outages).

7. Changes to terms

We may update these Terms & Conditions at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.

8. Governing law

These terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Rajkot, Gujarat.